Fix paypal: "Queries or requests submitted to this mailbox will not be processed."

3 votes

The scum that is PayPal has deactivated the account "dpo@paypal.com".
This means that the option to send an EU GDPR (I haven't tried any other) does not work at the moment, as it tries to email this address.

They insist that you send a request through their useless assistance bot, which does not recognize deletion of accounts.
I managed to reach the point where the bot asked me "I want to delete my account, is this correct?", I responded "Yes" and then, seemingly, the bot broke and refused to understand any other phrase.

PayPal is openly flaunting EU GDPR as it currently does NOT honor GPDR right to forget requests.
I do not think this is legal on their part tbh, they are impeding people from making requests, while they have the convenient scapegoat of the imbecile bot that can't understand human speech, so much for AI.

Supposedly, the option to call them is still available.

Planned Suggested by: Molnar (31 Oct, '22) • Upvoted: 13 Jan • Comments: 3

Comments: 3

02 Nov, '22
Moderator
We hear you!

The email address we are using is listed on Paypal's website as the official address for privacy-related complaints, yet emailing it results in a reply that it is inactive. See our recent twit on the matter: https://twitter.com/ConsciousDigit/status/1587824741766889477

We are searching for alternatives.
08 Dec, '22
Molnar
Hello again and thank you for your quick response.

That tweet no longer exists.
I believe that the next step is to lodge a complaint with any supervisory agency that has the power to fine paypal as ignoring GDPR.
15 Mar, '23
Moderator Admin
The twit works now (the link was copied incorrectly).

Agree that the next step is to complain. That is up to you! Use the smart follow-up assistant for help on how to do this.